FOR MEDICAL PRACTICES & HEALTHCARE

Your patients are stuck
on hold.

Our AI phone assistant handles appointment requests, processes prescription orders, and provides surgery hours โ€” 24/7.

Doctor with patient
THE PROBLEM

Everyday life in a medical practice

๐Ÿ“ž

Constant calls block the front desk

The phone rings non-stop. Medical assistants spend their whole day answering calls.

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Patients are frustrated

5 minutes on hold, then they hang up. The patient calls somewhere else.

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Outside office hours: nothing

Patients need an appointment in the evening. They get voicemail.

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Extra staff is expensive

Another medical assistant just for the phones: 2,500 euros per month.

approx. 73%

of patients prefer booking appointments by phone*

up to 40%

of practice calls are missed*

approx. 12 min

is the average time a patient waits on hold*

THE SOLUTION

No call goes unanswered

Our AI agent books appointments, takes prescription requests, and provides surgery hours. Your medical staff can focus on the patients in the practice.

Try it live now →
FEATURES

What the agent handles

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Appointment booking

Patients say their preferred time โ€” the agent checks and books

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Prescription requests

Repeat prescriptions are recorded and processed

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Surgery hours & cover

Automatic information about opening times and cover practices

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Triage & forwarding

Urgent cases are immediately connected

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Appointment confirmation by SMS

Fewer forgotten appointments, fewer no-shows

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Call log

Every call is documented. No request gets lost

BEFORE / AFTER

The difference

❌ Without AI agent

  • Monday 8am: 28 calls, staff at their limit, 12 patients hang up
  • Hold music frustrates patients โ€” many never call back
  • Prescription requests clog the line
  • Outside office hours: no one reachable
  • Front desk: reception, phones, and documentation all at once

✅ With AI agent

  • All 28 calls handled simultaneously โ€” no patient waits
  • Appointments automatically booked, SMS confirmation sent
  • Repeat prescriptions recorded and noted
  • 24/7 reachable โ€” evenings and weekends too
  • Emergencies immediately referred to doctor or 112
  • Staff relieved: more time for patients in the practice
COMPLIANT

Acts like a trained medical assistant โ€” because it is programmed like one

Our medical practice agent knows the rules that every medical assistant learns on day one. Not a generic chatbot โ€” branch-compliant behaviour under German law.

What the agent may do

  • Book, reschedule, and cancel appointments
  • Provide surgery hours, address, directions
  • Record repeat prescriptions (name + date of birth)
  • Say: "Your results are ready โ€” please book an appointment"
  • In emergencies: immediately refer to 112
  • Forward to the practice team or doctor
🚫

What the agent may NOT do (like any medical assistant)

  • Communicate diagnoses โ€” even "harmless" ones
  • Discuss lab results or findings in detail
  • Give therapy recommendations or medical advice
  • Share information with third parties without consent
  • Store patient data unencrypted

🔐 Legal basis: Medical confidentiality under ยง203 StGB (German law) also applies to AI systems as data processors. Our agent is GDPR-compliant (Art. 9 & 28), encrypts all data, and stores no patient data permanently. Customer data on German servers.

CUSTOMER REVIEW

What our customers say

โ˜…โ˜…โ˜…โ˜…โ˜…
Our staff finally has time for patients again. Phone load has dropped by 80%.
Dr. Sarah K., General Practitioner Hamburg

End the hold music

Start now. Your agent goes live in under 48 hours.

✓ 14-day free trial✓ No credit card required✓ Cancel monthly
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